Returns
According to Art. 27 of the Act of May 30, 2014. on consumer rights (Journal of Laws of 2014, item 827), the purchased goods in an unaltered state are returned for 14 calendar days from the date of delivery.
Only unaltered products with original tags attached are eligible for returns.
Return shipment with a completed form (Returns Polish) should be sent to the following address:
ISONME
Ul. Ossowskiego 11/86
03-542 Warsaw
The refund will be made within 14 days of receiving the return shipment.
ExchangeS
It is possible to exchange the product for another product within 14 calendar days from the date of delivery.
The parcel should be sent to the following address:
ISONME
Ul. Ossowskiego 11/86
03-542 Warsaw
To ensure that the replacement product is in stock, please contact us before shipping.
Complaints
In order to submit a complaint, please contact us at the e-mail address: contact@isonme.shop. The e-mail should include the order number and describe the defect of the purchased product with photos.
Within 14 days, you will receive a return e-mail with the decision.
If the complaint is accepted, please follow the instructions attached in the email.
Brak produktów w koszyku